If you’re an existing customer looking for support then you’re in the right place. You can find all of the relevant contact info for our support team below. The quickest and easiest way to reach the team you need is to use the dedicated number or email address for them.
If you’d prefer to log your own ticket, check on the status of an ongoing ticket or access support FAQs, please visit our customer portal.
Standard Opening Hours: 09:00 – 17:00 Monday – Friday (excluding bank holidays*).
*Bank Holidays included with Emergency Weekend Support Contracts.
09:00 – 17:00 Monday – Friday (excluding bank holidays*).
*Bank Holidays included with Emergency Weekend Support Contracts.
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Please see all the relevant contact information for the visi support team below.
For customers with Emergency Weekend Support (Sat/Sun: 10am – 4pm & Bank Holidays).
01733 297105 – Please have your PIN ready
Our emergency EPOS support is for customers with emergency weekend support contracts who need help with urgent EPOS issues that arise outside of business hours. You can locate your PIN in your support welcome details. To enquire about getting emergency EPOS support, email us.
info@visisoft.co.uk
01482 699045
