The Burghley House team went live with their new VisiSoft system this year, and roped in some additional help for their busy high-footfall events in the form of VisiScan, VisiSoft’s latest technology – a handheld scanning device which can be deployed at any location across an attraction to help bust queues and get accurate ticket redemptions.
With so many people in attendance to Burghley House’s opening weekend, queue-busting was essential to ensure a seamless entrance and happy customers. With 1,700 attendees on their final day of the weekend alone, and over 50% of the tickets pre-booked tickets, getting people into the event as efficiently as possible was key for a smooth sailing event.
Michael Deegan, Burghley House’s IT Manager, commented,
“VisiScan made a big difference to the queues and customer experience. It was so easy to use, literally scan and the next one is ready to go instantly.”