Understand Our Process & Start Your VisiSoft Journey

We pride ourselves on our customer service, and we’re looking to build long lasting relationships with our customers so it’s paramount to us that we understand each other. Our process is simple, but at every point you are at the forefront of our consideration.

Book Your EPOS & Ticketing Demo

Fill out your details and we’ll contact you to book a no obligation demonstration of VisiSoft to show you how your attraction could enhance customer service with a new EPOS & Ticketing solution.

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Learn More About How The VisiSoft Process Works

VisiSoft is specifically designed to support your visitor attractions growth, and grow with you: add EPOS tills, self-service kiosks, stock management, online ticketing, hospitality epos, websites and more as you require them. We pride ourselves on our step-by-step process from initial demos to implementation and continued support.

Our structured process of creating connected EPOS Systems has been honed over 40 years and uses concepts from well-known project management process such as Agile and Prince II. Because every step of your EPOS journey, from consultation to installation, is documented it makes internal handovers from our implementations team to our support staff seamless and you’ll be kept in touch as every step of the way.

Support & Advice From Day 1

If you decide to make an enquiry and book a demo with us then we’ll match you up with an EPOS specialist who will focus on understanding your business, from the EPOS system, stock management, accounts software to any another technology you use currently and what you’d like to achieve.

All of our EPOS specialists have a background in the technical side of our software development, so they understand exactly what is needed to meet your requirements.
Following the implementation of your new EPOS system we will provide all of the essential training you and your team require to get the most out of your connected EPOS solution.

Seamless Handover Process

As your project moves through our business, from initial demos and sales advice to support and training, we’ll assign you a dedicated project manager. The project manager will then work with your EPOS specialist, our installation engineers and anyone at your business to organise and schedule all work required, including any third party work that is needed.

You will be kept up to date at every stage of the implementation process so you understand all of the timescales related to your project. Following the implementation of your new EPOS system we will provide all of the essential training you and your team require to get the most out of your connected EPOS solution.

Our Internal Systems

Changing EPOS providers or developing new EPOS technology into any business can be daunting, but we try and make it as seamless as possible for you and your team. We document every step of your process, meaning that our internal systems are constantly updated with information about your project.

This means that once the implementation phase is complete, our support team have full visibility of the work completed ready to help you out with anything needed in the future.

Strong Relationships

We believe that strong relationships are built by connecting with multiple people in your business and we do that by ensuring our management team check up with you at key stages of your project, ensuring that you happy with the progress.

We share direct contact details for all key members of staff, including managers and directors, so you can always get hold of someone if you need them.

Highly Accredited Engineers

The quality of support provided is directly related to the technical ability of our staff, which is why, as a minimum, every one of our support engineers goes through 4 weeks of intensive training with our management team. As we develop and build our own software we have a technical support team that directly works alongside our developers to maintain and support your systems.

A Personal Service

To ensure that you have a dedicated point of contact within The HBP Group, we assign you an EPOS account manager who oversees our support contracts with you. All of our account managers have a huge amount of experience of implementing and supporting businesses like yours who want to connect their EPOS with other technology such as Stock, Accounts and Online sales within their business.

As well as providing regular updates, statistics and reviews of our performance, your account manager will also help you with anything else you need from us.

Ready To Revolutionise Your Attraction?

With VisiSoft working alongside your expert team, you can expect happy customers and shorter queues.

You don’t need to know about tills, pos systems and computers – VisiSoft supports you and your business and alleviates the stress by helping you make the most of your growing attraction. Remove the queues at the admissions desk, manage run your catering and retail with ease and make more informed decisions faster with on-demand reporting.

Book A Demo > Download Brochure >

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