Frequently Asked Questions
Am I eligible for a free review?
Absolutely, we welcome attractions of all types and in a variety of industries to take part in our online ticketing review process. It is a great opportunity for you to assess your current offering and speak to a ticketing professional in the attractions industry for some free and honest advice.
Do I have to use your ticketing system?
No. You’re not obligated to use any of our services once your review has been completed. Our online ticketing review is completely free of charge and it is used to help consult and advise attractions on how they can get the most out of their online ticketing journey.
Each review will include some actionable insights and recommendations to improve your online journey. These tasks might be something you can carry out in-house or you may have to lean on your existing provider to make improvements. Ultimately, if you decide following the review that you’d like to talk to us about our online ticketing software, we’d invite you to see a demonstration of how our online ticketing software could help you achieve more conversions and increase online ticketing sales.
How long do I have to wait for my review?
Due to the popularity of our free reviews and the fact they are carried out by our Senior Ticketing Consultants, there can be a minimum five day wait for the delivery after making your request. If you need it sooner, just let us know in the message and we can help prioritise based on your internal deadlines.
What do you look at in your reviews?
When we record your ticketing review, we look at your existing online ticketing journey through the perspective of both a potential visitor and the eyes of experienced ticketing professionals. We’re looking at how well your customer journey is structured and the information you provide throughout the process and how you can achieve your ultimate goal — more ticket sales and conversions. We will use the SIMPLE ticketing methodology to carry out the review.
S – Signpost, how well is your journey signposted?
I – Inform, do you inform your visitor at each step of the journey?
M – Mobile First, is your actual ticketing website in-line with the industry standard of mobile first?
P – Payment Gateway, what payment gateways do you offer?
L – Less is more, how much information do you request from the visitor?
E – Extra, is there anything else you can be doing extra to excel visitor expectations?
This tried and tested methodology is used by the UK’s leading attractions, this review will show you how you can exceed expectations for your visitors just like the leading attractions do.
Please Note, the free online ticketing review is a brilliant first step in reviewing your existing visitor attraction software. However, for the best results we would recommend a full scoping session and demonstration of how VisiSoft can help your attraction increase visitor numbers and improve visitor experience.