Ready To Increase Conversions and Sell More Tickets Online?

How Does The Free Review Work?

When you request your free ticketing review we’ll ask you a couple of questions about your attraction so we know we’re in the right place. The review will be carried out by one of our in-house senior ticketing consultants who’s been working in the visitor attraction industry for over 15 years. The online user experience is a key part of your visitor’s interaction with your attraction and we all know first impressions count. That’s why we’re passionate about advising you on how to make it the best possible experience for your visitors.

We’ve helped increase online ticket sales for countless UK-based visitor attractions by streamlining processes and increasing online transactions and conversions. We work with ambitious attractions who have established a great visitor experience onsite and are looking to scale up and offer the same great experience online through their ticket booking process.

If we don’t think you’re ready to invest in a new online ticketing system just yet, we’ll let you know and provide you with some next steps for you to action to improve your existing journey.

If we think we’d be a great ticketing partner for you, we’ll analyse your existing touchpoints and online journey. Our experts will look for opportunities to make improvements to increase your traffic and conversions.

We’ll record a video review so we can best explain to you which parts of your ticketing journey could benefit the most from improvement and provide advice on key elements. We’ll then provide you with a loose strategy and action plan that we think will help your website’s traffic, leads and goals.

The review is completely free of charge. If, after you’ve seen your review, you decide to become a VisiSoft customer, we will help you to implement all of the recommendations made.

If you choose not to enlist the help of our services but are completely happy with your review, we’d be thrilled to have your honest feedback on what you thought of our review process.

Who Is Our Free Online Ticketing Review For?

Owners, Managing Directors and Founders of Attractions

We’ve increased the traffic, conversions and ticket sales for UK based visitor attraction owners who needed a dedicated team to manage their visitor services strategies.

To achieve this, we’ve taken on full responsibility for the work — so the owners can dedicate more of their time to business operations. Or, we have worked alongside their existing internal team to complement and expand their current online ticketing and visitor management efforts.

Park and Attraction Managers and Directors

We’ve worked with visitor attraction managers and directors to significantly increase their online sales of tickets and memberships to bring hundreds and thousands more visitors to their attraction. In turn, this has increased their on site revenue by improving footfall traffic and increased spend in outlets such as cafe’s and gift shops on site.

Marketing and Visitor Services Managers

We’ve partnered with marketing managers and visitor services teams for many types of attractions to help with the delivery of their online strategy, in particular those who needed outside support and specialist knowledge and expertise of the online ticketing journey to complement their existing efforts.

Industries We’ve Recorded Reviews For

We work with all variations of the visitor attraction industry, from Heritage sites and castles, to some of the UK’s leading family attractions and theme parks. As part of our process we always review existing user experiences for our customers to be able to advise on how every customer can get the most from their online ticketing solution. Many great attractions we’ve worked with have gone on to become long-standing customers of VisiSoft.

We’ve helped some of the UK’s leading attractions to audit their existing systems and find areas for improvement to make the online customer journey as amazing as the on-site experience that attraction offers. Some key sub industries we work with include:

• Family Attractions
• Theme Parks
• Farm Parks
• Castles and Heritage Sites
• Country Houses and Parks
• Zoos and Safari Parks
• Museums

What’s Included In The Free Review?

We’ll review the complete online user experience from accessing your ticket booking system from your main website, through to the checkout steps and options available. We will look for opportunities where you can get quick wins and suggest some longer term improvements if required to help increase conversions and ultimately visitor numbers.

Specifically we will focus on the areas that are absolutely essential for every online ticket booking system must have and if those aren’t in-place highlight how or where they could be added. Using our SIMPLE ticketing methodology we will strategically assess every touch point of the user journey and feedback on its current effectiveness. We’ll also make recommendations on areas that might score low on the methodology and suggest ways you can improve or implement quick wins.

Frequently Asked Questions

Am I eligible for a free review?

Absolutely, we welcome attractions of all types and in a variety of industries to take part in our online ticketing review process. It is a great opportunity for you to assess your current offering and speak to a ticketing professional in the attractions industry for some free and honest advice.

Do I have to use your ticketing system?

No. You’re not obligated to use any of our services once your review has been completed. Our online ticketing review is completely free of charge and it is used to help consult and advise attractions on how they can get the most out of their online ticketing journey.

Each review will include some actionable insights and recommendations to improve your online journey. These tasks might be something you can carry out in-house or you may have to lean on your existing provider to make improvements. Ultimately, if you decide following the review that you’d like to talk to us about our online ticketing software, we’d invite you to see a demonstration of how our online ticketing software could help you achieve more conversions and increase online ticketing sales.

How long do I have to wait for my review?

Due to the popularity of our free reviews and the fact they are carried out by our Senior Ticketing Consultants, there can be a minimum five day wait for the delivery after making your request. If you need it sooner, just let us know in the message and we can help prioritise based on your internal deadlines.

What do you look at in your reviews?

When we record your ticketing review, we look at your existing online ticketing journey through the perspective of both a potential visitor and the eyes of experienced ticketing professionals. We’re looking at how well your customer journey is structured and the information you provide throughout the process and how you can achieve your ultimate goal — more ticket sales and conversions. We will use the SIMPLE ticketing methodology to carry out the review.

S – Signpost, how well is your journey signposted?
I – Inform, do you inform your visitor at each step of the journey?
M – Mobile First, is your actual ticketing website in-line with the industry standard of mobile first?
P – Payment Gateway, what payment gateways do you offer?
L – Less is more, how much information do you request from the visitor?
E – Extra, is there anything else you can be doing extra to excel visitor expectations?

This tried and tested methodology is used by the UK’s leading attractions, this review will show you how you can exceed expectations for your visitors just like the leading attractions do.

Please Note, the free online ticketing review is a brilliant first step in reviewing your existing visitor attraction software. However, for the best results we would recommend a full scoping session and demonstration of how VisiSoft can help your attraction increase visitor numbers and improve visitor experience.