The Tank Museum Goes Live with Online Ticketing & EPOS Solutions from VisiSoft

With visitor numbers increasing year-on-year, the management team looked to replace their existing EPOS and ticketing solution to support their growing success. After an industry member’s recommendation, VisiSoft were approached by The Tank Museum to showcase how their multidiscipline solution would work in all outlets including the admissions desk, hospitality outlets and retail stores.

After an initial requirements meeting VisiSoft were appointed as the museum’s new EPOS provider and were set to be an early adopter of a newly developed online ticketing solution dubbed ‘VisiTickets’. Lee Drew from VisiSoft commented “This was a special project for us, we’d like to thank The Tank Museum for being an early adopter of VisiTickets. Everyone involved has worked hard to get this project live and it is very rewarding to see the success of the implementation.”

The Tank Museum set a ‘Go Live’ date in one of their initial meetings with VisiSoft as it was important the implementation went ahead out of hours and in their least busy season. That ‘Go Live’ date was achieved, plus staff training was provided onsite by the VisiSoft team ahead of launch to make sure it worked exactly to their requirements.

Simon Prager, Head of Commercial Operations at the Museum, has been involved throughout the process and commented;

“The process with VisiSoft has been great, from initial requirements meetings to go live and support. We are more than happy with our new EPOS and ticketing solution and would absolutely recommend VisiSoft to other visitor attractions and museums.”

With future requirements including the full transition to VisiSoft’s stock control in the near future, this is just the start of a great working relationship between The Tank Museum and VisiSoft.

You can read the full Tank Museum case study here.