VisiSoft Functionality

Discover what’s included with our online ticketing, EPOS and visitor attraction management solution.

Ticketing > EPOS > Additional Functionality >

Ticketing Functionality:

Admissions Functionality

- Sell tickets online or at the till
- Barcode Scanning ticket redemptions with VisiScan
- Redeem online tickets from the visitor’s phone
- Configurable ticket types
- Choose number of people to redeem against the ticket
- Incentivise pre-booking in advance by charging a premium for on the day booking, online or at the till
- Bundles – Configure ticket type and item bundles

- Membership and Annual Passes
- Pre-booked tickets and capacity planning
- Gift-aid support for donations and annual passes
- Default donations alongside tickets
- Track redemptions per visitor at the till for accurate footfall reporting
- Prevent sale of out of stock items with quantities published from the POS branch
- Sell and redeem monetary & experience linked gift vouchers online and at the till

Memberships

- Assign membership cards
- Photo ID checks
- Manage membership expiry dates
- Configure a family pass with a maximum number of adults and/or children
- Renew memberships at the till, in the back office or customers can self serve their renewal online

- Validate memberships at the till
- Trace memberships spend online and on-site
- Configure the number of people to be redeemed against the membership
- Report on members due for renewal
- Auto e-mail triggers that can send membership renewal reminders
- Configure discounts for early renewals

Events

- Sell time slot events and capacity managed event tickets
- One off, seasonal or all year round events
- Set a start and end date for ticket sale availability
- Set ticket purchase quantities
- Create multiple sessions for an event that repeat as needed
- Sell and redeem event linked gift vouchers online and at the till
- Set capacity per session per event
- Set different pricing based on visit date/time

- Calendar view with space availability updates
- Special priced or complimentary events for members
- Create discounted or free events for members that can be validated against qualifying memberships
- Set green, amber & red availability indicators
- Incentivise pre-booking in advance by charging a premium for on the day booking, online or at the till
- Sell and redeem event linked gift vouchers online and at the till

Online Visitor Experience

- Accept online payments via Sage Pay, Apple Pay, Paypal
- Super-fast checkout available for quick tickets
- See ticket availability based on date or event
- Postcode look up to speed up checkout
- Set basket expiration timeframe
- Upsell items during the checkout process
- Customiseable branding to use your logo, images, font and colours
- Set up automatic e-mail triggers around pre and post visit.
- Discount codes can be created and used by customers before check out to apply discounts. Both single use or reusable discount codes can be created.

- Make non-ticket items such as guidebooks available online
- Minimise customer clicks without popups, additional tabs or confusing basket options
- Mobile first development for a mobile friendly experience
- Self Service Customer login for changing event dates, updating details & renewing memberships.
- Manage high volume traffic by informing customers they are in a queue for booking
- Automatic e-mail triggers can inform and update visitors at key points around their visit with multiple pre and post e-mail templates sent

Reporting

- All Visitickets reporting available through browser based dashboards
- Set your own reporting categories
- Group reporting categories for summarised analysis
- Footfall counting
- Pre-booked ticket forecasting
- Membership renewals
- Gift voucher liability reporting
- Discount reporting to see how effective campaigns have been

- Ticket and event performance analysis
- Event availability and capacity reporting
- Visitor spend tracking, online and onsite
- Report and view data captured during the online ticketing journey through drop downs and text boxes.
- Gift Aid exports for HMRC submission
- Gift Aid uptake to ensure you are maximising GA potential

POS Integration

- Configure tickets to sell at different prices between online and POS
- Branch specific tickets for sale/redemption at specific POS
- Capture spend of members on site to analyse membership vs. secondary per member
- Redeem tickets at the POS immediately after being sold online
- Capture member photos and issue cards on first visit
- Search customers, bookings and memberships

- Maintain a POS branch of stock for online product sales
- Sell tickets at the POS including capacity managed events
- Redeem membership passes per member at the POS
- Mark products sold online as redeemed when collected from the POS
- Integration with Dojo for card payments
- Renew memberships
- View/edit notes against bookings and memberships

Finance Integration

- Synchronise product items sold online with a POS branch and accounts package location
- Configure VAT rate per ticket item

- Post ticket sales automatically to Sage 50, Sage 200, Advanced Exchequer, Opera 3, Access Dimensions, Xero & MS Dynamics Business Central

EPOS Functionality:

Retail Functionality

- Intelligent product searching by
  - Description
  - Stock Codes
  - Barcodes
- Create custom layouts centrally or per location, branch or till
- View stock levels of products across all stock locations
- View product images and information on-screen
- Search receipt history across all tills and remote locations
- Print or email receipts, invoices, and delivery notes
- Park transactions which can be re-called later
- Barcode scanning, both fixed and wireless
- Set individual user permissions or create templates and apply to many
- Apply special offers and discounts automatically
- Process refunds and exchanges

- Issue credit notes with expiry dates
- Sell and redeem gift vouchers as full or part payment
- Product upsells and on-screen prompts
- Take deposit payments for purchases
- Collect customer details and setup loyalty customers
- End of day cashing up procedure
- Process on-account sales and payments
- Training mode
- Toggle items as VAT exempt
- Dump codes to track miscellaneous items
- Create new stock items via the till
- Integrated card payments

Hospitality Functionality

- Capture table numbers
- Auto-generate order numbers
- Prompt for meal choices and upsells
- Customer allergy prompting
- Add and remove items from products with toggle modifiers
- Create custom layouts centrally or per location, branch or till
- Prompt for eat in or take out, with VAT shifting

- Visual table plans
- Digital kitchen management systems
- Print to the kitchen or drink dispense areas
- Process and track wastage
- Integration with Attractions.io for mobile ordering
- Mobile card payments for pay at table
- Self-service kiosk option

Additional Functionality Avaliable:

Ecommerce Integration

- Automatically synchronise key data between your finance system and ecommerce platform
- Synchronise up to your ecommerce – Price changes, Stock availability & information, Member Specific pricing etc.
- Synchronise down to your finance system – New orders, Payment receipts etc.

- Plugin connectors available for Magento, Magento 2, Woo Commerce and Shopify
- Easily connect any other ecommerce platform with simple custom scripts from your web developer
- Connect your ecommerce back to Sage 50, Xero, Sage 200, Pegasus Opera, Advanced Exchequer and Mircosoft Dynamics 365 Business Central

Stock Management

- Stock Taking – Create immediate or scheduled stock takes and assign to your devices from the central control centre
- Report instantly on stock take status including items counted, variances identified and uncounted items
- Process inward and outward stock adjustments quick & easily through tablet device and send to management for approvals.
- Easily move stock with direct and instant location transfers
- Assign stock attributes such as price and stock code to barcodes and labels
- Design barcodes and labels for printing

- Goods Receipting – Book in stock at various detail levels including batch and serial traceability
- Match goods received to purchase orders directly from your finance system
- Sales Order Picking – Quickly identify orders to be picked today or late orders from the control centre
- Prepare packages from online orders for despatch with despatch notes and courier preparation
- Set up stock re-ordering with auto suggesting of purchase orders to be raised based on historcial data and forecasting

Commercials Functionality

- Manage stock and purchasing within Commercials and automatically post financial transactions back to Sage 50 or Xero
- Configured an unlimited number of stock locations
- Group products by multi-level stock categories
- Generate and print your own barcodes, with multiple barcodes per product supported
- Size/colour stock variations support
- Unit of measure support (pallet, boxes, packs, single units)
- Complex item costing and bill of materials
- Mark products as in-active
- Set min, max, re-order levels and supplier lead times
- Purchase order processing
- Sales order processing
- Standard and average costing methods
- Process stock takes and report on the results
- Maintain price bands and assign to customers

- Quantity break discounts
- Track supplier returns and credit notes
- Consolidate and batch process invoices
- Import and update products from Excel
- Create supplier purchase orders and customer sales orders from tablet devices and send to management for authorisation
- Manage stock operations from a single control centre
- Review and action the key areas of your stock process
  - Orders due for despatch today
  - Overdue purchase orders not yet received
  - Stocktakes to be completed
  - Stock take variances to recount or investigate
  - Stock adjustments to be authorised
  - Delivery status of items shipped by courier
- In-built messaging system between control centre users and the tablet devices to raise queries and issue instructions

A VisiSoft Success StoryPeppa Pig World

In operation since 1983, Paultons Park in rural Hampshire has grown significantly from a modest country park and bird garden, to a national household name with 1.1 million visitors in 2019. Home of the official Peppa Pig World since 2011, Paultons has gone on to receive the accolade of “Number 1 Amusement Park” in the UK TripAdvisor Travellers’ Choice awards every year since 2016.

View Full Case Study

I would absolutely recommend VisiSoft for a business that has as many touch points in its EPOS system as us, to give the controls, speed of service and quality of experience to customers

Steven Lorton, Commercial Director, Peppa Pig World

Other Major UK Visitor Attractions Rely On VisiSoft To Cut Queues & Provide Better Customer Service

We are the EPOS & Ticketing partner of choice for many visitor attractions across the UK. With reliable tills and intelligent reporting, no longer be held back by your EPOS system and gain the insight your attraction needs to grow.

View Our Case Studies