Get your questions answered! We have created a list of questions that our customers have asked us in the past, hopefully this will cover any questions you want answers to before getting in touch! Then if you like what you see, you can fill in our contact form to arrange a personalised demo of our EPOS and online ticketing system.
Fill out your details and we’ll contact you to book a no obligation demonstration of VisiSoft to show you how your attraction could enhance customer service with a new EPOS & Ticketing solution.
We’ve put together a list of questions that are generally asked during our pre-sales process. These questions cover a range of topics such as how our accounts integration works, online ticketing functionality, what support we have available, what you can expect when working with us and an overview of reporting. These only cover some of our most popular questions so if you have a burning question about VisiSoft you’d like an answer to, send us an enquiry and we’ll sort arrange a call with one of our EPOS experts.
We can usually start the first planning meeting 4-6 weeks from receipt of order, though in the busier Winter season this could extend a little longer. The best way to find out an accurate timescale is to ask our team during your demonstration or discussions.
We are 100% UK based, that includes our development, sales and support team.
We cover all the UK and beyond from our offices in Scunthorpe, Hull, Peterborough, Southampton and Newcastle, with customers from Cornwall up to Aberdeen – all our support team are UK based with a direct-line straight through to them.
Yes, we provide an option for monthly payments over 3 years. This can include all the solution and services quoted to help with your monthly budgeting. To find out more please speak to one of the team about how spreading the cost could work for your attraction.
VisiSoft includes a cloud backup of your online and on-site data, we would also work with your IT partner to ensure your current backup procedures cover the necessary databases and settings.
We provide the tills based on the latest Microsoft operating systems, and for your back office accounts and stock as Microsoft Gold partners we can provide guidance and review of any existing hardware’s suitability and provide PC’s or servers for larger implementations.
Ready to implement integrations include Sage 50Cloud Accounts Professional , Sage 200 Professional, Advanced Exchequer, Pegasus Opera, Access Dimensions, Greentree, Xero and Microsoft Business Central 365.
Login to Sage and look in the menu at HELP and ABOUT, it will tell you there, we link to Sage 50 Cloud Professional.
Yes as Sage Partners we have team that can assist with Sage training and implementation of new features.
Our integrations work through a polling method, this gives control and visibility of data moving between VisiSoft and your finance system whilst at the same time automating the whole process.
Our polling delivers a two-way synchronisation, it is not just about getting your sales data into the accounts, your finance system holds a lot of valuable information that VisiSoft will use to function, saving huge amounts of time, energy, and risk from maintaining data in two systems. The polling can be configured to run at a frequency that meets your needs, discussed during the project configuration.
We can cover the intricacies of the integration particular to your finance system as part of the pre-sales process, but some of the most widely used synchronisations include:
Emergency weekend support will be available 10am – 4pm through e-mail and phone, this option can be discussed with your account manager.
Our Service Level Agreement or SLA is 1 hour response time and 8-hour fix time.
At VisiSoft we have average response times of less than 30 minutes and fix times of under 2 1/2 hours – well below industry standards and a level of performance which leads to a 99.7% satisfaction scores from our customers. We also provide emergency support contracts that covers weekends as we know that weekends can be your busiest times.
We provide both standard support from our helpdesk Monday – Friday 9am-5pm and we also offer weekend support contacts to help provide peace of mind during your busiest periods. You can access our support team by calling 01733 297105, emailing kcsupport@thehbpgroup.co.uk or heading to our customer portal to log your ticket.
Yes, we can also link your stock database to your e-commerce site to manage your online sales, this works by uploading pricing and stock, then downloading orders into your accounts software. All of these sales can be instantly reported on and live data is available to your team 24/7.
We work with a number of providers so we can review which you have or also put you in touch and provide an integrated solution from Opayo, Adyen or Verifone.
We can provide integrations to external ticketing providers. If you don’t already know, we also provide a very competitive online ticketing solution used by major attractions including Drusilla’s Park and The Tank Museum, you can find out more about our ticketing solution here: VisiTickets.
We know every attraction has different KPIs and targets, that why we offer both a set of standard reports and the option for completely customisable reports. These bespoke reports allows you to define exactly what information your management team want to see. Plus, with the use of our dashboards, your team can log in to see real time data and information, anytime from anywhere using an internet connected device.
Yes, this is a reporting option that many of our customers choose to use. Your dedicated account manager will be able to discuss this additional reporting during your requirements meeting.
Yes, our dashboard reporting is a central hub of all reporting data across retail, catering, admissions, and online ticket sales.
Yes, part of VisiSoft includes a stock control solution that directly integrates into your EPOS software. You can manage stock across multiple retail outlets across your park or attraction.
So long as you can export to Excel we can provide assistance in the setup and import, though you will need to tidy up the products, pricing and supplier information before import.
Yes, ticketing is hosted in our own Tier 2 data centre, managed by our in-house IT team. Hosting is included with all VisiSoft subscriptions.
Yes, all tickets for general admissions, memberships and event can be sold either only online or a combination of online and onsite.
VisiTickets does not charge you per ticket sold, instead we charge you an annual fee based on your average footfall. All of our pricing is simple and uncomplicated, if you would like to find out more about our fees please get in touch.
Yes, you have control over colours, fonts, images and text within the admin portal without the need for bespoke development.
Currently we use Opayo for card payments through the ticketing site which can link to all major acquirers. You can also accept payments via Paypal.
Yes, you can optionally take payments via Paypal.
Yes recurring event can be set up in the admin area in a matter of minutes, tickets for these events can be sold both online and onsite.
Yes you can set the capacity of tickets available when creating your event in VisiTickets.
Yes, with date specific pricing on an event you have full control over each ticket price linked to the event which will update automatically during the buying journey.
Yes, this can be done in a few seconds from within their online account. You can also control how long before the event starting they are able to make changes.
Yes, memberships can be purchased and redeemed online in one transaction. When adding a membership to their basket the user will then also be able to book their first visit at the same time.
Yes, each membership can be linked to a different discount structure for on-site spend e.g. a 15% discount in catering and a 5% discount in retail.
These can be set as optional or mandatory per membership type, allow you to assign cards to memberships when they first arrive or sold on-site.
Yes, a webcam attached to any till can capture a members photo and assign it to their membership for validation.
You can decide what information you wish to capture about your members and set each field to be mandatory, optional or not required.
With VisiSoft working alongside your expert team, you can expect happy customers and shorter queues.
You don’t need to know about tills, pos systems and computers – VisiSoft supports you and your business and alleviates the stress by helping you make the most of your growing attraction. Remove the queues at the admissions desk, manage run your catering and retail with ease and make more informed decisions faster with on-demand reporting.
Being a trade member of visitor attraction associations means we can keep in touch and up to date with all types of attraction in every type of industry. A selection of associations we are a part of are shown below.
